Shipping policy
Hoperay Jewelry Shipping Policy
Thank you for shopping with Hoperay Jewelry. We ship to the United States and 30 countries across Europe, the Middle East, Asia, Canada and Oceania. Please read the details below so you know exactly what to expect.
International orders — duties and VAT not included.
The shipping price you pay at checkout covers transport only. It does not include your country's import duties, VAT or customs charges. These charges are set by your own government, not by us, and they are the responsibility of the person receiving the parcel. We cannot calculate these in advance or refund them. Details by country below.
Processing time
All orders are processed within 2–5 business days (excluding weekends and holidays) after you receive your order confirmation email. You will get a notification as soon as your order ships. During busy periods, processing may take slightly longer.
United States
| Method | Delivery time | Cost |
|---|---|---|
| Economy Shipping | 5–8 business days | Free on every order |
| Standard Shipping | 3–4 business days | $10.00 |
| Express Shipping | 1–2 business days | $35.00 |
Economy Shipping is free on all U.S. orders, with no minimum spend.
Canada
Free shipping on orders over $200. Orders under $200 are charged carrier rates, calculated at checkout.
Canadian orders are subject to your province's GST or HST plus a small carrier processing fee, collected by the carrier before delivery.
International
We currently ship to the following countries. If your country is not listed, checkout will not offer a shipping option. We add destinations as we confirm that parcels arrive reliably and without surprise charges.
| Region | Countries |
|---|---|
| Europe | United Kingdom, Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland |
| Middle East | United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Tunisia |
| Asia | Japan, Singapore |
| Oceania | Australia, New Zealand |
We show live rates from DHL, UPS and FedEx at checkout, so you pay the real carrier price for your country rather than a padded flat fee. For most destinations this works out at around $35–55, and every service we offer delivers within 9 business days.
If live rates are unavailable for your country, these flat rates apply instead:
| Method | Delivery time | Cost |
|---|---|---|
| International Standard | 6–9 business days | $50.00 |
| International Express | 5–9 business days | $75.00 |
Every international order ships with tracking.
Customs, duties and import taxes
Please read this before ordering from outside the United States.
The shipping price you pay at checkout covers transport only. It does not include your country's import duties, VAT or customs charges.
These charges are set by your own government, not by us, and they are the responsibility of the person receiving the parcel. Your carrier will contact you if payment is due before delivery, usually by email or text with a secure payment link. We cannot calculate these in advance or refund them.
Customs rules change often and vary widely between countries. If you are unsure what you may be charged, please check with your local customs authority before ordering. Parcels refused at customs and returned to us are refunded minus the original shipping cost.
Australia and New Zealand. Orders under AUD 1,000 or NZD 1,000 arrive with no duty and no tax. That covers almost everything we sell.
Gulf countries. Kuwait, the UAE, Qatar, Oman and Bahrain exempt personal parcels below a local threshold of roughly $260–330 including shipping. Above it, expect 5% duty plus VAT where it applies (5% in the UAE and Oman, 10% in Bahrain, 15% in Saudi Arabia; none in Qatar or Kuwait). Saudi Arabia charges VAT on every parcel.
European Union, United Kingdom, Norway and Switzerland. VAT applies to every imported parcel, whatever its value: for example 19% in Germany, 20% in the United Kingdom, France and Austria, 21% in the Netherlands, Spain, Belgium and Czechia, 22% in Italy, 23% in Ireland, Poland and Portugal, 25% in Denmark, Sweden and Norway, 25.5% in Finland, and 8.1% in Switzerland. EU and UK orders also pay a small customs duty, and carriers add a handling fee for processing the paperwork. Norway and Switzerland charge no duty on jewelry.
Japan and Singapore. Japan charges consumption tax on imported parcels above JPY 10,000. Singapore charges 9% GST on parcels above SGD 400; below that, no tax applies.
Identity number for customs. Some countries require the recipient's national ID or tax number before a parcel can be released: Qatar (QID), Saudi Arabia (national ID and National Address short code), Jordan (national ID), Italy (codice fiscale) and Spain (DNI or NIE). Please have it ready; the carrier will ask for it after your parcel ships.
Gift cards — delivered anywhere, instantly
Our e-Gift Cards are sent by email, so there is no shipping cost, no waiting and no customs at all. They are the simplest way to send a gift to family or friends in another country — including places we do not yet ship to.
Order tracking
Once your order ships you will receive a confirmation email containing your tracking number. Please allow 24–48 hours for tracking to begin updating. If your tracking number has not arrived or you need help finding your order, email us at info@hoperay-jewelry.com.
Shipping delays
We work hard to deliver on time, but delays can happen because of:
- Weather conditions
- Carrier issues
- Customs clearance on international orders
- High seasonal demand
Thank you for your patience — we will always help you resolve any problem as quickly as we can.
Lost or damaged parcels
If your parcel is lost or arrives damaged, email info@hoperay-jewelry.com with your order number as soon as possible. We will help file a claim with the carrier and, where appropriate, send a replacement or issue a refund.
Incorrect shipping information
Please check your delivery address carefully before placing your order. We cannot be held responsible for orders delivered to an incorrect or incomplete address. If you spot a mistake after ordering, contact us immediately — if the parcel has not yet shipped, we will do our best to correct it.
Contact us
Any questions about your shipment? We are happy to help.
📧 Email: info@hoperay-jewelry.com
🌐 Website: hoperay-jewelry.com