Shipping policy
Hoperay Jewelry Shipping Policy
Thank you for shopping with Hoperay Jewelry. We ship worldwide from our studio in Wesley Chapel, Florida, USA. Please read the details below so you know exactly what to expect.
Processing time
All orders are processed within 2–5 business days (excluding weekends and holidays) after you receive your order confirmation email. You will get a notification as soon as your order ships. During busy periods, processing may take slightly longer.
United States
| Method | Delivery time | Cost |
|---|---|---|
| Economy Shipping | 5–8 business days | Free on every order |
| Standard Shipping | 3–4 business days | $10.00 |
| Express Shipping | 1–2 business days | $35.00 |
Economy Shipping is free on all U.S. orders, with no minimum spend.
Canada
Free shipping on orders over $250. Orders under $250 are charged carrier rates, calculated at checkout.
International — everywhere else
Yes, we ship worldwide. Wherever you are, you will see a shipping option at checkout.
We show live rates from DHL, UPS and FedEx at checkout, so you pay the real carrier price for your country rather than a padded flat fee. For most destinations this works out at around $35–55, and every service we offer delivers within 9 business days.
If live rates are unavailable for your country, these flat rates apply instead:
| Method | Delivery time | Cost |
|---|---|---|
| International Standard | 6–9 business days | $50.00 |
| International Express | 5–9 business days | $75.00 |
Every international order ships with tracking.
Customs, duties and import taxes
Please read this before ordering from outside the United States.
The shipping price you pay at checkout covers transport only. It does not include your country's import duties, VAT or customs charges.
These charges are set by your own government, not by us, and they are the responsibility of the person receiving the parcel. Your carrier or local customs office will contact you if payment is due before delivery. We cannot calculate these in advance or refund them.
Customs rules change often and vary widely between countries. If you are unsure what you may be charged, please check with your local customs authority before ordering. Parcels refused at customs and returned to us are refunded minus the original shipping cost.
Orders to the European Union and the United Kingdom. EU and UK rules apply VAT to every imported parcel, whatever its value. VAT is charged at your country's own rate — for example 21% in the Netherlands, 20% in France and the United Kingdom, 19% in Germany and 22% in Italy. Orders above €150 may also attract customs duty, and carriers usually add a small handling fee for processing the paperwork. Your carrier will contact you to collect these before delivery.
Gift cards — delivered anywhere, instantly
Our e-Gift Cards are sent by email, so there is no shipping cost, no waiting and no customs at all. They are the simplest way to send a gift to family or friends in another country — including places where a physical parcel would be slow or expensive to receive.
Order tracking
Once your order ships you will receive a confirmation email containing your tracking number. Please allow 24–48 hours for tracking to begin updating. If your tracking number has not arrived or you need help finding your order, email us at info@hoperay-jewelry.com.
Shipping delays
We work hard to deliver on time, but delays can happen because of:
- Weather conditions
- Carrier issues
- Customs clearance on international orders
- High seasonal demand
Thank you for your patience — we will always help you resolve any problem as quickly as we can.
Lost or damaged parcels
If your parcel is lost or arrives damaged, email info@hoperay-jewelry.com with your order number as soon as possible. We will help file a claim with the carrier and, where appropriate, send a replacement or issue a refund.
Incorrect shipping information
Please check your delivery address carefully before placing your order. We cannot be held responsible for orders delivered to an incorrect or incomplete address. If you spot a mistake after ordering, contact us immediately — if the parcel has not yet shipped, we will do our best to correct it.
Contact us
Any questions about your shipment? We are happy to help.
📧 Email: info@hoperay-jewelry.com
🌐 Website: hoperay-jewelry.com