Refund policy

To start a return, please contact us at 

info@hoperay-jewelry.com within the timeframes below.

1. Defective Items: If your item arrives damaged or defective, you're eligible for store credit, including any shipping costs, once photo/ video proof is provided within 7 days of delivery.
2. Non-Defective Returns (Non-Customized Items Only): If your item is not defective and not customized, but you'd like to return it for another reason, you may do so within 7 days of delivery. You'll need to cover return shipping, and once we receive the item in its original condition, we'll issue store credit equal to the item's value less the shipping fee.
3. Undelivered Packages: If your package is not confirmed delivered by the carrier within 30 days of shipping, you're eligible for store credit for the full order amount.
4. Customized items: Custom pieces are not eligible for return or store credit unless they arrive damaged or incorrect. If delivered as described, they cannot be returned.
5. Clearence Item: All clearance items are final sale and not eligible for return or store credit.